1. General Information

We reassure you that we are taking all the necessary measures in the preparation and shipping of your orders. All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order through the original method of payment. 


2. Delivery Location

Items offered in our website are available for delivery to addresses in the UAE. Any shipments outside of the aforementioned areas are not available at this time.


3. Delivery Time

We make every effort to fulfill the order on the same day, but due to some current travel restrictions, please allow 3-5 business days for Standard Shipping and 1-2 business days for Express Shipping within the UAE. 

Business days mean Saturday to Thursday. We do not ship on holidays or Fridays.

4. Delivery Instructions

You can provide special delivery instructions on the Cart page before Check Out.


5. Shipping Costs

Shipping costs are free of charge through Standard Shipping for orders of AED250 or more, within the UAE. Orders below the minimum purchase requirement are subject to standard shipping costs. For Express Shipping, a fee of AED40 will be charged for all purchases.

6. Damaged Items in Transport 

If there is any damage to the packaging or to the item itself, please contact us immediately.


7. Questions

If you have any questions about delivery or shipment, send an email to


You can return any product purchased via the Website in accordance with the terms of this policy:

1) This policy is only applicable to purchases made online via the Website.


2) You may return any unused and unopened merchandise in its original condition, including original packaging within 7 days of invoice date and you will receive a full refund, less shipping. 


3) Any shipping cost you incur to return the product will not be refunded. The only exception to this is if we have made a shipping error or if the product you receive is defective or damaged.

4) All returned products are subject to verification. We are unable to process your refund until we receive the product back. Please ensure that all items being returned are complete, unopened, with original packaging, and are securely sent. Returns that do not meet the above criteria may not be accepted and may be returned to the customer.


5) Returns will be processed and refunds will be issued within five to seven business days of receipt through your original payment method used.


Please Note: If your online order arrived damaged or defective, please bypass the instructions above and contact us (within 7 business days).



If you wish to cancel your order, please contact us via email at or through phone at (04) 2719797 along with the following details: name, contact number, order number, and reason for cancellation.​ We shall proceed with the refund of your payment once request is authorized.  For orders that have been shipped, cancellation is no longer applicable. 

Workshop Bookings

Cancellation for workshop bookings should be done at least 2 days prior to the event date. In the occasion that your booking has been cancelled by Medaf, we will be processing a full refund of any payment made.